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IVR Service

IVR is a computerised telephony voice platform, it automates various customer services and gives much needed control to the end user. IVR leverages the latest developments in Computer and telephony industry. IVR provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking a pre-recorded voice greets you, guides to avail various services provided by the bank and Acts as a navigator to get right information sought by you.

Features of IVR Service

  • Virtual IVR Number
  • Welcome message
  • Multi Level IVR
  • Multiple Extension
  • Live Call Logs
  • Call Recordings
  • Call Forwarding
  • On Hold Music
  • Integrated CRM
  • Missed Call Alerts
  • Integrated SMS Alerts
  • Integrated Email Alerts
  • Time based routing
  • Voice Mail to Email

Advantages of IVR Service ( Interactive Voice Response ):

Never Missed a Business Call

Record every missed customer call or received call and request for a callback.

Provide 24*7*365 Customer Service

Always available to provide customer assistance even after business hours.

Answer customer calls from anywhere

Allows agents to address customer issues on the fly.

Easy and Quick Deployment

Get your applications up and running more quickly

Evaluate IVR performance

Get access to daily, weekly, or monthly web-based reports of IVR performance, allowing you to optimize the solution efficiently.

Secure your Business

IVR secures sensitive caller data and recordings

IVR solutions for :

  • Healthcare Industry
  • Automobile
  • Marketing & Advertising Agencies
  • Real Estate
  • Education Sectors
  • Hotel & Resorts
  • Restaurants
  • Travel Agencies
  • Retail Sector
  • Banks
  • Finance Companies